Shipping Information
PROCESSING TIME
All orders are processed within 2 to 3 business days. You’ll receive a confirmation email with tracking information once your order ships.
Delivery Time
Continental U.S.: Orders typically arrive within 2 to 7 business days after dispatch. Customers on the East Coast can expect delivery toward the longer end of that window.
Hawaii, Guam, and Puerto Rico: Please allow 10 to 20 business days for delivery, as these destinations often experience longer transit times.
Expedited Shipping
Expedited shipping is available by request only. Please reach out to us before placing your order so we can confirm what’s possible for your location. As a small business, we’re limited in what we can guarantee, and delivery speed ultimately depends on the carrier. Any additional fees paid for expedited shipping are non-refundable.
Returns & Exchanges
Because we are a small business, all sales are final. We do not offer refunds or exchanges.
Damaged Items
The only exception is if your bag arrives damaged (torn, ripped, etc). If this happens, please contact us within 24 hours of delivery with clear photos of the damage and your order number. You can reach us by:
- Email: info@solsticeco.co
- Instagram DM: @solsticeco.co
Claims submitted after 24 hours or without photos may not be eligible.