Return Policy

At Next Chapter, we want you to love your purchase. If you're not completely satisfied with your order, we offer a simple and hassle-free return policy.

Returns

• Eligibility: Items must be returned within 30 days of the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Exclusions: Sale items, gift cards, and any items marked as final sale are not eligible for return.

Return Process

1. Initiate Return: Contact our customer service team with your order number and reason for return.
2. Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
3. Ship Back: Pack your items securely and send them to the address provided in the return authorization email. Please use a trackable shipping method as we are not responsible for lost or damaged packages.

Refunds

• Processing: Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
• Method: Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable. You are responsible for the return shipping costs unless the item was received damaged or defective.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

If you have any questions or need assistance, please contact our customer service team. Thank you for shopping with Next Chapter!